Refund policy

If no SMS code is received on a number you bought, cancel the activation from your dashboard and the full price is returned to your balance. An activation that expires without a code is refunded in the same way, automatically, shortly after its window ends.

A number’s window is about 20 minutes. To protect against abuse, a number cannot be cancelled during the first 2 minutes after you buy it; after that you can cancel at any time until a code arrives. Once a code has been received the number can no longer be cancelled.

Rentals are different: a rented number is refundable only within the first 20 minutes after you buy it, and only if no SMS has arrived. After those 20 minutes the rental runs for the length you chose and cannot be refunded.

• A code was received on the number, even if the service later rejected it.
• A rental more than 20 minutes after you bought it, or once any SMS has arrived on it.
• You completed the activation, or used the number for a second window that delivered.
• Funds deposited to your balance and not spent: balances are not paid out as cash.
• Accounts closed for breaking the terms of service.

Refunds are credited to your account balance, immediately, and can be spent on any other number. Because a refund returns to the balance it came from, it is not paid back to your card, wallet or bank.

If a deposit does not appear, open a support ticket with the payment reference or transaction hash. We will credit it once we can confirm it. Transfers sent to the wrong address or network may not be recoverable.

Questions about a refund: use our contact form, and include the activation details. We aim to answer promptly.